Shipping Policy

Shipping Policy

 

 

SHIPPING POLICY.

When you purchase goods from our site, shop.kaycorrell.com, (hereafter known as the Site), the goods will be delivered through one of the following methods:

 

1. ​Digital goods are delivered instantly by an email from BookFunnel to the email address you used at Checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.

 

2. Print books are delivered by the shipping method you choose at checkout. Print books are shipped by Book Vault. Print time is usually 72 working hours. After books are printed, they are shipped. Shipping time varies by location and time of year (like holiday shipping) and may take a week or so to arrive.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

 

There are no returns/refunds on digital goods such as ebooks or audiobooks.

 

Returns are accepted for damaged goods. 

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

For refund queries, please email kaysbooks@kaycorrell.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we refund or resend your goods - your choice.  I want you to be happy!

If you have questions you can contact us at kaysbooks@kaycorrell.com